USA ORDERS ONLY - NO INTERNATIONAL
take your order over the phone and offer professional advice on all of our
products. Phone orders cannot be tracked through this web site.
To Place an Order by Phone: 800-810-6673
- 5 PM (PST) M-F
Online Order Support:
Frequently Asked Questions
(please note that international shipping is not available from our uk region)
For guaranteed delivery before Christmas Day (12/25), US orders must be placed by the below dates for each type of delivery service:
Dec. 13th - Free Ground Service
Dec. 17th - 2nd Day Air Service
Dec. 18th - Next Day Air Service
Please note that we cannot guarantee Christmas delivery for APO/FPO orders or International Checkout orders.
For orders placed between Nov. 1st and Dec. 23rd, you will have 60 days from your order date to return your item(s).
To give our employees time to enjoy the holidays our offices and distribution center will be closed on the following dates. We will not be available to answer your calls or ship your orders on these dates:
Thursday, Nov. 28th
Friday, Nov. 29th
Tuesday, Dec. 24th (Closing at Noon PST)
Wednesday, Dec. 25th
The Dr Martens
For Life Collection
Every pair of FOR LIFE boots and shoes comes with a life time guarantee
With a little help from you, these boots and shoes will give you years of wear. Even so, they will eventually wear out. When they do, we will repair or replace them. We will go on repairing or replacing them for the rest of your life – guaranteed. For Dr. Martens, delivering value for money does not mean making things cheaper. It means giving you a product that will last.
The upper is made from a leather called Hardlife. Hardlife is prepared using a traditional process that saturates the leather with water-resistant oils and waxes. This makes the leather not only soft and supple, but also very durable.
The footbed offers exceptional cushioning, is breathable, wicks moisture and absorbs odour, using natural active carbon. It inhibits the growth of bacteria, is environmentally friendly, and very durable.
Our FOR LIFE boots and shoes are Goodyear welted. The upper and sole are sewn together, not merely glued, like many footwear constructions. This, coupled with our unique Z welt-stitch, allows for better repair.
We have added weight and thickness to the inner core of the sole: 7mm to the heel and 5mm to the forefoot. This will help them to last longer than ever.
The insole is made with a high percentage of ground leather. Not only will this bring additional comfort, but this material is more durable than a normal insole.
We have included an extra pair of waxed, metal-tipped laces
This is our classic Dr. Martens air-cushioned and heat-sealed sole, providing underfoot comfort and durability since 1960.
Activate your guarantee
You will need to activate the guarantee for your FOR LIFE boots or shoes for it to become valid. Already got a pair? Activate your guarantee here.
If you have run out of Dr. Martens Wonder Balsam and would like to purchase some more, you can do so at our official online store.
Without proper conditioning, even the finest-quality leathers, like those in the FOR LIFE products, will eventually dry and lose their durability. Take the time to care for the leather – and you’ll be rewarded with a pair of boots or shoes which will not only keep their looks, but last for years to come.
In the UK:
+44 0207 632 4410
In the US:
(503) 417 7155