General Policy
Orders placed on www.dmusastore.com will ship within 2 full business
days (Monday - Friday) once the order is placed and credit card authorization
has been received. We ship all packages via FedEx with the exception of
small, non-footwear packages (such as laces) and shipments to APO/FPO military
addresses - in this case we use USPS (no PO Boxes). We do NOT have the ability
to ship to PO Box addresses at this time.
What will I be charged for shipping
and handling?
Dr. Martens E-Commerce is pleased to offer you 3 shipping methods
- Standard Ground, 2nd Day Air, and Next Day Air. We ship to all contiguous
48 states, as well as Alaska and Hawaii, and there are no hidden fees. All
items ship within 2 full business days (Monday - Friday) of placing your
order.
Within the 48 contiguous states:
FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
For orders up to $19.99 - 2nd Day Air $14.95, Next
Day Air $19.95
For orders up to $100.00 - 2nd Day Air $16.95,
Next Day Air $21.95
For orders over $100.00 - 2nd Day Air $24.95, Next
Day Air $29.95
To Alaska and Hawaii:
FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
For orders up to $19.99 - 2nd Day Air $24.95, Next
Day Air $29.95
For orders up to $100.00 - 2nd Day Air $26.95,
Next Day Air $31.95
For orders over $100.00 - 2nd Day Air $34.95, Next
Day Air $39.95
Do you ship to APO/FPO military
addresses?
Yes. We can ship to APO/FPO addresses. However, we can only ship to these
addresses using USPS ground service. There is no air service available at
this time. There is some additional processing time on these orders due
to extra paperwork, so they may take up to 5 days before leaving our warehouse.
Ground USPS service can take up to a week to deliver to the APO/FPO address,
and then there is whatever additional time the Military takes to get the
shoes to the recipient. It's possible an order could take up to 30 days
to be delivered.
Do you ship to Alaska and
Hawaii?
Yes. We can arrange shipping to most zip codes in Alaska and Hawaii.
However, due to our shippers' restrictions, we cannot ship to certain zip
codes in these states. In addition, there may be certain restrictions on
the dimension and weight of packages that we can ship to these states.
Do you ship to Puerto Rico?
Yes! Dr. Martens E-Commerce has partnered with a trusted third-party
company, International Checkout, to fulfill orders to Puerto Rico.
Will you ship outside the
United States?
Yes! Dr. Martens E-Commerce has partnered with a trusted third-party
company, International Checkout, to fulfill orders for our international
customers.
Who will deliver my order?
Dr. Martens E-Commerce uses FedEx or USPS 1st class service. We
will not ship any other way at this time.
When will my order leave
the warehouse?
Our products are guaranteed to leave our warehouse within 2 full business
days (Monday - Friday). Items that cannot be shipped within two business
days will be clearly marked on our product description pages, and at checkout.
Does FedEx deliver on weekends?
FedEx does not deliver on Saturday or Sunday. Business days are Monday
through Friday. So if you place an order for next-day delivery and it leaves
our warehouse on Friday, it will be delivered on Monday, the next business
day.
Do you offer premium delivery
service?
Standard Ground delivery, 2nd Day delivery, and Next Day delivery are
all available.
Do you refund shipping charges?
Shipping charges are refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping
