Cancelling or Changing Your Order
Cancellation & Order Modification Policy
We want you to enjoy your Dr. Martens products as soon as possible.
Therefore, once you click 'Confirm Order', your order information is immediately
sent to our warehouse for processing. This means that we will not be able to
cancel or make any changes once your order has been confirmed. Should you choose
to return your Dr. Martens item(s) for any reason, please consult our
We do not offer exchanges of product at this time. If you purchased your Dr.
Martens product on www.dmusastore.com and would like to exchange them for a
different size or style, you will need to return them for a refund and then
place a new order for the replacement pair. Please request a
Authorization, and return the unworn shoes for a full refund. Then, at any
time, place a new order for the correct new size or style. Please consult our
Policy for guidelines and procedures.