Returns
Policy
- We offer refunds rather than exchanges. That way you can re-order any
style/color/size that you want, and at any time you want. For tracking
purposes we are unable to perform a true exchange for returned shoes.
- You have 30 days from the day your item shipped to initiate a return.
- ALL items must be received in their original, unworn condition and must
include all original packaging.
- We only accept returns on items purchased at
www.dmusastore.com.
- A refund will be issued for the purchase price plus the original
shipping charge.
- Credit will only be applied to the original credit card account used for
purchase.
- You are responsible for return shipping costs.
- If our warehouse is unable to accept your return, the merchandise will
be returned to you without credit.
- Most credits are applied within 5 business days of our receipt of the returned item,
allowing for processing and inspection time.
- You will receive a confirmation email when your account has been
credited.
Procedure
- To return an item,
log in to your
account to review your order(s), and click on the "Request
Return" button next to the appropriate order.
- Eligible items for return will be listed. Select the
items and quantity you wish to return and enter a reason for the return.
- Print 2 copies of the Return Information sheet. Enclose one copy of the
return authorization information sheet with your return and keep one for
your records.
- You will receive a confirmation email when your account has been
credited. Once the shoes are received it typically takes 5 business days to
process the return and credit your account.