- You have 30 days from the day your item shipped to initiate a return.
- ALL items must be received in their original, unworn condition and must include all original packaging.
- We only accept returns on items purchased at www.dmusastore.com.
- A refund will be issued for the purchase price plus the original shipping charge.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been credited.
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- To return an item, log in to your account to review your order(s), and click on the "Request Return" button next to the appropriate order.
- Eligible items (ordered in the last 60 days) will be listed. Select the items and quantity you wish to return and enter a reason for the return.
- Print 2 copies of the Return Information sheet. Enclose one copy of the return authorization information sheet with your return and keep one for your records.
- You will receive a confirmation email when your account has been credited. Once the shoes are received it takes 3 - 5 business days to process the return.
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